Return and Refund Policy

At Bhur Bhuvah Pvt. Ltd., we strive to provide you with the best quality A2 Milk, Indigenous Breed Cow products, and fresh vegetables sourced from Makhanchor Gaupal Farms. However, if you are not satisfied with a product, we are here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

You can request a return for the following reasons:

• The product is damaged or defective at the time of delivery.
• The product has passed its expiration date at the time of delivery.
• The wrong product has been delivered to you.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Perishable items, such as milk or vegetables, are eligible for return only if they are spoiled or damaged upon delivery.

2. Return Process

If you wish to return a product, you must notify us within 24 hours of receiving the delivery. Please follow the steps below:

• Contact our customer support team at support@bhurbhuvah.com or call +91-XXXXXXXXXX.
• Provide your order number, a description of the issue, and photos of the damaged or defective product, if applicable.
• Our team will review your request and arrange for a pick-up of the product if it meets the return eligibility criteria.

3. Refund Policy

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Refunds will be processed under the following conditions:

• If the product is defective, damaged, or incorrect, you will receive a full refund including any applicable shipping fees.
• If the product is not eligible for a refund due to customer misuse or any conditions outside of our return policy, no refund will be issued.

4. Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

If you wish to exchange a product instead of returning it, please contact our customer support team. Exchanges are available for the same or similar products, subject to availability.

6. Exceptions

Some items are non-returnable and non-refundable, including:

• Perishable goods such as milk and vegetables (unless damaged or spoiled upon delivery).
• Items purchased during sales or promotions may be non-refundable. Please check the terms of the promotion.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: support@bhurbhuvah.com

Phone: +91-9990115575

Address: Bhur Bhuvah Pvt. Ltd., Datawali, Greater Noida, India.